Contact information

Contact Us

Have a question about your order, a custom item, or something you spotted at Brandt New Co.? We’re happy to help!

Customer Support

The best way to contact us is through our Contact Us form.

Please include your name and order number when contacting us about an existing order so we can assist you as quickly as possible.

Custom Order Questions

Interested in a personalized or custom item? Send us an inquiry using the Custom tab or through our Contact Us page with as much information as possible about what you're looking for.

Response Times

We typically respond to customer inquiries within 1 business day. Messages received on weekends or holidays may receive a response the following business day.

Order Changes

If you need to request a change to an order, please contact us as soon as possible. Because some products are handmade, personalized, print-on-demand, or fulfilled by one of our partners, we cannot guarantee changes or cancellations once production or fulfillment has begun.

Brandt New Co.

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